At PartsOnClick, your satisfaction is our unwavering priority. We’ve revamped our return policy to offer you the most convenient and modern experience possible. We deeply appreciate your trust and continued support.
We respect your decisions, and that’s why we clarify certain scenarios for your understanding:
Please note that we do not accept returns for electrical and electronics parts. These items are excluded from our return policy due to the nature of the products and associated safety considerations.
Unless otherwise specified, PartsonClick.com offers a return window of five (5) days from the date of receipt of the shipment by you, in case of returnable products.
It may take up to one week, depending on your location, for a product to reach us once you return it. Once the item reaches our fulfillment center, allow for up to two (2) business days for us to receive and process your returned product. After the return is processed, it may take up to seven (7) to fourteen (14) business days for the refund to be credited to your original payment method. The refund is subject to the condition of the returned product.
PartsonClick.com reserves the right to return a product to the customer if the returned product does not meet any of its guidelines or conditions. The customer shall not be entitled to any refund if the product is not eligible for return. In case a product is declined for a return request at any stage, we will make two (2) attempts to deliver the product back to the customer. If these attempts are unsuccessful, we will hold the product for three (3) business days only in our delivery hub. The customer can request another delivery attempt within three (3) business days. If no such request is received, the item will be sent for liquidation, and the customer won’t be able to request delivery of the product again.
While we strive for accurate stock information and competitive pricing, please understand that product availability and prices may change due to unforeseen circumstances. We greatly appreciate your understanding and flexibility in such matters.
We reserves the full rights to cancel any order, should unforeseen circumstances or inventory issues arise. While we strive to fulfill every order, circumstances beyond our control may necessitate order cancellations. We assure you that such actions are taken with the utmost consideration for your best interests.
After we collect the item from you, it undergoes a thorough inspection. Once it passes quality control, the refund is initiated to the original payment source as follows:
Cash payments will be credited to your PartsonClick wallet. If the amount exceeds a certain limit, it can be transferred to your bank account.
For Buy Now Pay Later (BNPL) payments, the refund will be reflected in your customer account within a specified period.
Yes, you will receive a complete refund to the extent of the EMIs paid (if any) in case the order is returned. However, banks may charge some refund or pre-closure charges.
No, the refund for an order placed using the ‘Credit Card EMI’ payment mode can only be done to the credit card from which the payment was made.
To check the status of your refund, please visit your PartsonClick account or write to [email protected] for the latest update.
Refunds are processed item-wise, and you may see a part of the amount refunded while the remaining refund amount is still being processed. Additionally, shipping and COD fees are non-refundable once the item is delivered to you.
If your refund status is not showing as “Approved/Declined” in your account, and the processing time for your payment method has passed, you can contact us for further assistance.
